We would like to thank you for showing an interest in joining us at the Siena Hotel Spa Casino. To make sure that we provide our guests with the highest levels or service and a memorable experience we have created this set of standards by which we all agree and believe to be appropriate in creating the environment and culture to best represent our company.
The most important aspect of being part of the Siena culture is the attitude you possess when you approach each day. We believe our customers deserve courtesy and respect every time they interact with any one representing the Siena and we will tolerate nothing less than perfection. In order for our property to be the pinnacle of customer experiences, each one of us has to exceed each customer's expectations consistently and constantly, and it cannot happen without the proper attitude.
A critical part of the Siena experience is our image to our customers and the community. The single greatest component of our image is the people who make up that image. Therefore, each of our individual appearances will be key to successfully presenting our goals to our customers. We are looking for people who carry a professional look about them at all times. We will not allow visible tattoos, excessive piercings or unconventional hair styles or colors. The Siena is not about self-expression but more about embracing the spirit of hospitality at its highest levels. Individuals should not stand out but merely blend in to a total guest experience that in itself stands out in the minds of our customers.
To be part of the Siena culture will also require professionalism at all times. We will pay special attention to applicants who possess multiple language skills and the ability to interact with our customers in an articulate manner. We are ready to make patrons from all cultures comfortable at all times. We will be sensitive to the needs of customers without being asked. Our customer's expectations always precede our own.
The only way such a culture can exist is if that culture has integrity. We seek genuine and honest people to make up our company who instinctively show each other mutual respect. We believe that no one is less or more important than anyone else in our organization. Truth and honesty are essential elements in our organization. Without them, we cannot sincerely provide the experience that makes up the Siena.
If you believe in these principles and believe you possess the attributes required to be part of the Siena, we welcome your interest and hope you can become part of our group.